Shipping Policy

At Al Taj Traders, we are committed to delivering your orders in a timely and efficient manner. Please review our shipping policy to understand our shipping procedures, timelines, and related information.

1. Order Processing Time

  • Processing Time: Orders are processed within 15 business days (excluding weekends and holidays) from the date of purchase. You will receive a notification once your order has been shipped.

2. Shipping Methods and Delivery Time

  • Shipping Options: We offer various shipping methods to accommodate your needs. The available options and their respective delivery times will be displayed during checkout.

  • Estimated Delivery Time: After your order has been processed, the estimated delivery time is within 15 days for most locations. Delivery times may vary depending on your location and the shipping method selected.

3. Shipping Charges

  • Shipping Costs: Shipping charges are calculated based on the weight, dimensions, and destination of your order. The total shipping cost will be displayed at checkout before you finalize your purchase.

  • Free Shipping: We may offer free shipping promotions from time to time. These promotions will be clearly communicated on our website and during checkout.

4. Order Tracking

  • Tracking Information: Once your order has been shipped, you will receive an email with tracking information. You can use this information to monitor the status of your delivery.

  • Tracking Delays: Please note that tracking information may take some time to update. If you experience any issues with tracking your order, please contact our customer service team for assistance.

5. Shipping Restrictions

  • International Shipping: We currently [do/do not] offer international shipping. [If applicable: Any customs duties, taxes, or fees incurred during international shipping are the responsibility of the customer.]

  • PO Boxes and APO/FPO Addresses: Please note that we may not be able to deliver to PO Boxes or APO/FPO addresses. If you are unsure whether your address is eligible, please contact us before placing your order.

6. Delivery Issues

  • Delayed or Lost Orders: While we strive to ensure timely delivery, unforeseen delays may occur due to factors beyond our control, such as weather conditions, customs delays, or carrier issues. If your order is significantly delayed or lost, please contact us so we can assist you.

  • Incorrect Address: It is the customer’s responsibility to provide accurate shipping information. If an order is returned due to an incorrect or incomplete address, we may charge additional shipping fees to resend the order.

7. Damaged or Missing Items

  • Damaged Items: If your order arrives damaged, please contact us immediately with photos of the damaged items and packaging. We will work with you to resolve the issue, either by providing a replacement or issuing a refund.

  • Missing Items: If any items are missing from your order, please contact us within 15 days of delivery. We will investigate the issue and provide a resolution.

8. Contact Us

If you have any questions or concerns about our shipping policy, please contact us at:

Al Taj Traders
Phone: +91 63063 52577