Return and Refund Policy

At Al Taj Traders, we strive to provide you with the best shopping experience. If you are not entirely satisfied with your purchase, we’re here to help with our return and refund policy.

1. Eligibility for Returns

  • Timeframe: You may return products within 15 days of receiving your order.
  • Condition: To be eligible for a return, the item must be unused, unwashed, and in the same condition that you received it. It must also be in the original packaging, with all tags and labels attached.
  • Proof of Purchase: A valid proof of purchase, such as an order confirmation or receipt, is required to process your return.

2. Non-Returnable Items

Certain items are not eligible for returns, including:

  • Custom-made or personalized products
  • Items marked as final sale or clearance
  • Gift cards
  • Any item that is not in its original condition, is damaged, or has missing parts for reasons not due to our error

3. Return Process

To initiate a return, please follow these steps:

  1. Contact Us: Email our customer service team with your order number and reason for the return. Our team will provide you with return instructions and an authorization code if applicable.

  2. Pack Your Return: Securely pack the item in its original packaging. Include any accessories, documentation, and a copy of the receipt or proof of purchase.

  3. Ship the Item: Send the package to the address provided by our customer service team. We recommend using a trackable shipping service or purchasing shipping insurance, as we are not responsible for items lost or damaged during return shipping.

4. Refunds

  • Processing Time: Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, Refund will be issued to the original payment method within 15 business days.
  • Method of Refund: Refunds will be issued to the original payment method used for the purchase. If you paid by credit card, please allow additional time (2-3 days) for the refund to appear on your statement.
  • Shipping Costs: Shipping costs are non-refundable. If you receive a refund, the cost of return shipping may be deducted from your refund, unless the return is due to our error.

5. Exchanges

If you wish to exchange an item for a different size, color, or style, please follow the return process and place a new order for the desired item. We will process your return and refund the original purchase once the item is received and inspected.

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at +91 63063 52577. We will arrange for a replacement or refund, including any applicable shipping costs.

7. International Returns

For international orders, the customer is responsible for return shipping costs and any applicable customs fees. Please contact us for specific instructions on international returns.

8. Contact Us

If you have any questions or concerns about our return and refund policy, please reach out to us:

Al Taj Traders
Phone: +91 63063 52577